Frequently asked questions
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Working with us
How do we get started?
Start with a conversation about your goals, the systems in place today, and the business outcomes you want to improve. We can then recommend a scope that fits your needs and the level of support you need for delivery, modernization, or security work.
Do you work with organizations outside Oregon?
Yes. MAKTAG serves organizations across regions and supports clients through remote collaboration, strategy planning, and implementation work that can be tailored to your team and operational context.
Can you help with both strategy and implementation?
Yes. We work at both levels: shaping the plan, architecture, and priorities, and helping drive delivery through implementation support, integration work, and modernization efforts.
What types of organizations do you work with?
We support commercial, nonprofit, state, and government-oriented organizations that need secure, resilient technology operations and practical modernization support.
How do you approach modernization projects?
We evaluate the current systems, priorities, constraints, and stakeholders, then build a roadmap that reduces risk, improves performance, and aligns technology delivery with business goals.
Are your services customized to each client?
Yes. We shape each engagement around the organization’s goals, systems, team maturity, and constraints so the work is practical, relevant, and measurable.
What is the value of working with MAKTAG?
MAKTAG brings together consulting depth, technical execution capability, and an understanding of operational realities so organizations can plan better, move faster, and build more resilient technology foundations.
Cloud modernization and infrastructure
How do you approach a cloud modernization effort?
We start with business drivers, application dependencies, risk profile, and operational constraints. From there we map the highest-value pathway to modernization and sequence work so it reduces risk while delivering impact.
Can you work with our current platform and environment?
Yes. We often work within existing ecosystems and design phased improvements that preserve business continuity while enabling modernization over time.
Do you support hybrid or multi-cloud environments?
Yes. We help organizations design operating models for hybrid environments, platform interoperability, and governance so systems stay secure and maintainable as they scale.
Cybersecurity and risk reduction
What kinds of cybersecurity assessments do you provide?
We help organizations evaluate their current posture, detect key control gaps, and define a roadmap that respects budget, staffing, and business risk priorities.
Do you help with compliance and policy alignment?
Yes. We support technical and operational alignment to governance requirements, policy expectations, and control frameworks that matter to your stakeholders.
Can you help after a security issue or incident?
Yes. We can support post-incident review, remediation planning, and stronger operating practices to reduce future risk and improve response readiness.
Custom software and application modernization
Do you build custom software or help modernize existing systems?
Both. We work across discovery, design, implementation, and modernization planning to deliver solutions that are reliable and supportable over time.
How do you decide what to build first?
We prioritize based on business value, user pain, operational risk, and technical dependencies so the first phase creates momentum without creating future rework.
Can you integrate with systems we already use?
Yes. Integration, data flow, and interoperability are core parts of many of our engagements, especially when teams are working across multiple platforms.
AI integration and automation
Where is AI most valuable in an organization?
The strongest opportunities are often in repetitive operations, internal knowledge access, content workflows, customer support, and decision support where speed and consistency matter.
How do you keep AI use practical and responsible?
We focus on business fit, governance, data handling, and human oversight so AI is deployed in a way that supports trust, transparency, and operational safety.
Can you help us build an AI roadmap?
Yes. We can assess the opportunities, identify suitable use cases, and shape a phased roadmap that balances impact, complexity, and risk.
Managed IT, network and support
What does managed support include?
The scope can include network and system administration, cloud operations, backup planning, security operations, and escalation support. We define the services and coverage with you before work begins.
Can you support an internal IT team?
Yes. We regularly work alongside in-house teams to add strategic depth, implementation capacity, and specialist guidance where it is needed most.
Do you provide 24/7 support?
Support hours and response targets depend on the engagement. Contact us to discuss the coverage your environment requires.
Technology consulting, procurement and training
Can you help us select hardware or software?
Yes. We can help clarify requirements and evaluate suitable options against your environment and goals.
Do you provide training for our team?
Yes. Training can be tailored to the tools, workflows, and user groups involved in an engagement.
Digital brand growth: websites, SEO and social media
Can you handle our website, SEO, and social media together?
Yes. We can build or refresh your website, improve your search visibility, and manage your social media accounts as one coordinated service, or help with just the parts you need.
Do you work with individuals and small businesses?
Yes. This service is designed for individuals and small and medium businesses that want to build their brand and market their products without hiring a full in-house team.
How do we know if it is working?
We agree on goals at the start and share regular reporting on website traffic, search performance, and social media engagement so you can see how your brand is growing.
Government contracting as prime and subcontractor
Do you work as a prime contractor or a subcontractor?
Both. MAKTAG can serve as the prime contractor on technology work or partner with other primes as a subcontractor or teaming partner.
What certifications does MAKTAG hold?
MAKTAG holds Oregon COBID ESB and MBE certifications (certificate number 15886) and is an NMSDC-certified Minority Business Enterprise.
How do we start a teaming conversation?
Contact us with the opportunity or contract you are pursuing and the capabilities you need. We will review the scope and follow up to discuss fit.
Ready to see your way forward?
Schedule a discovery call to talk about how we can help your business, nonprofit or family. Have a quick question? Ask Avia, our virtual assistant, any time.